Our Privacy Commitment
Who is Bodmin Chamber?
Bodmin Chamber is a trading name of Bodmin Chamber of Commerce & Industry Ltd, a company registered in England and Wales by guarantee with share capital; we are a not-for-profit organisation. Our company number is 13095917. You can find our more about the limited company and how it is governed on our About page.
Why does Bodmin Chamber use Personal Data?
Bodmin Chamber uses very little personal data. The majority of the information we process is business data and usually available on member organisation websites and social media. However, we do use personal data for the following purposes:
- Better understand the needs of our website visitors and how we can improve our membership services
- Provide information which may be of interest to you about services offered by Bodmin Chamber
- Answer requests received through forms and emails
- Respond to those that might be interested in working or volunteering with Bodmin Chamber
- Perform the activities required to run compliant business
We only collect personal data so we can provide you with the best experience on our website and to provide our services when you become a member.
What information do we process?
We process the following categories of data:
- Contact information, like names, email addresses and phone numbers.
- Business information, for example organisation name, web links, payment details and transaction data
- Anonymous information such as IP addresses and cookie preferences
We process only the personal information required to provide services to our members and potential members.
How long do we keep your data?
When we do store information, we keep it for the following periods:
- Information gathered on our website for the purposes of promoting and delivering our services is retained for 12 months from the date of consent being provided
- Correspondence not relating to a membership will be retained for 1 year following its creation
- Records and documents relating to contracts and insurance policies will be retained for, at least, 7 years after the end of the contract or policy
- Information and documents relating to unsuccessful membership applicants will be retained for 6 months from date of notification to the candidate
- Other Information will be kept for periods as defined in our retention policies which can be provided on request
We keep your data whilst we are working with you and then retain some of that data in line with established good practice and legal requirements.
What rights do you have over the data we use?
Your rights as the data subject:
- You can ask to see what data we hold on you (right of access)
- You can ask for information to be corrected
- You can ask to receive a copy of the data we hold on you (right to portability)
- You can ask us to delete any information we have about you (right to be forgotten)
- You can object to the way in which we use your information
- You can complain to the supervisory authority (See ICO Site)
If you wish to enact any of these rights then you can do so by emailing email@example.com.
Your personal information is owned by you. If you have any questions or issues with the way in which we are using your data you have rights over that data.
Who has access to your data?
Where your data goes:
- When we send you an invoice, this information is generated and stored on our finance system, Zoho, based in the EU
- To process debit or credit card payments the relevant information will be passed to “Stripe”
- Aggregate information on the usage of our website will be passed to third parties (e.g. Google Analytics) but this will not include data that can be used to identify a natural person
- Where we do collect personal information this will be stored on the systems of our software cloud service providers in the UK. We have checked and will continue to check that these providers implement appropriate security measures to protect this data
- When a form is filled in the contents are checked through an automated spam detection service.
As a principle we do not share any of the personal information that we hold. However in the course of running our business some data does get transferred outside of our organisation
Where is the information stored?
When you provide information, we will enter and store it in our online databases. When we do store data, reasonable measures are taken to protect it. We currently use the following technology providers:
- Infrastructure: Amazon Web Services – Membership, Newsletter
- Productivity: Microsoft 365 (UK) – Customer contact details, email, general file storage
- Accounting: : Zoho (UK/EU) – Contact details, invoices and transaction details
- Website Analytics: Google Analytics – Anonymised at source
- Business Banking: HSBC – Payee details
- Online payments: Stripe (EEA)
Primarily, your data is kept online with reputable solutions providers. A limited amount of information may be kept in our paper notes.
How do we get permission to use your data?
Where we collect personal information, we do so on the basis that you:
- have specifically said we can (consent)
- have, or are entering into, a membership or affiliation (contract) with Bodmin Chamber
- have engaged with our website and have an interest in our services (legitimate interest)
If we do seek to collect personal information through our website on a form, we will be up-front, clear and open about this. We will make it evident when we are collecting personal information and will explain what we intend to do with it.
Who can you contact for more information on privacy?
Data Controller: Bodmin Chamber of Commerce & Industry Ltd is a data controller and our nominated contact is Russell Cosway, firstname.lastname@example.org.
We have individuals available to help should you have any concerns at all about your privacy.
Just a few other related points
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year.
If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. We make every effort to ensure these are suitable and appropriate but cannot take any responsibility if the embedded content is compromised or replaced without notice.